Returns & Refunds

When it comes to online shopping in Serbia, it is important for both merchants and customers to understand the return and refund policies. At Monokini&Bikini, we strive to provide a seamless shopping experience and ensure customer satisfaction. Please read our return and refund policy carefully before making a purchase.


At Monokini&Bikini, we accept returns for eligible products within 14 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received. Unworn items must have hygiene sticker in place, all swing tags attached and items must be returned in original M&B bag.


To initiate a return, customers need to contact our customer support team and provide the order number and reason for the return. Once the return is approved, customers will receive instructions on how to proceed.


Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the refund. If approved, the refund will be processed within 14 days and will be issued in the original form of payment.

In case of a refund, the customer will be responsible for any shipping costs incurred for returning the item, unless the return is due to a defect or error on our part.


Unfortunately, we do not offer direct exchanges. If a customer wishes to exchange an item, they will need to return the original item and place a new order for the desired item.

Damaged or Defective Items

If a customer receives a damaged or defective item, they must contact our customer support team within 48 hours of receiving the product. We may request photographic evidence of the damage or defect to assess the situation. Once verified, we will provide instructions on how to proceed with the return or exchange.

It is important to note that we reserve the right to refuse a return or refund if the item does not meet the eligibility criteria mentioned above or if it is returned without prior authorization.

For any further questions or concerns regarding our return and refund policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with your Monokini&Bikini purchase.