In accordance with Articles 13 and 27 of the Law on Consumer Protection (Official Gazette of the Republic of Serbia No. 62/2014), the company TIJANA DIMITRIJEVIĆ ŽARKOVIĆ PR TRGOVINSKA RADNJA MONOKINI & BIKINI BRUS hereby provides to its valued customers who conduct online purchase of goods via the website www.monokinibikini.com, the following

 

I N F O R M A T I O N 

- Online sale of goods through the website www.monokinibikini.rs is conducted as part of the registered business activity of the company TIJANA DIMITRIJEVIĆ ŽARKOVIĆ PR TRGOVINSKA RADNJA MONOKINI & BIKINI BRUS, Brus, with its registered office at Kralja Petra Prvog 38, Brus, Serbia; Company Registration No. 67425766; Tax Identification No. (PIB): 114241846; Telephone: +381 62 224482; www.monokinibikini.com, Complaints email address: info@monokinibikini.com;

- Basic characteristics of the goods can be found at the website www.monokinibikini.com;

- According to the Law on Customer Protection (Official Gazette of the Republic of Serbia No. 62/2014), online purchasing via our website www.monokinibikini.com is considered distance selling;

 

- Sales price is specified for each product - see more below, in the Price Of Goods section;

- The service of delivery of goods is charged for all orders, unless otherwise indicated;

- We deliver the purchased goods within 1-3 working days via courier service in a manner described below in the Terms Of Delivery section;

- Discounts and promotional offers (deals) are governed by the terms published on the website www.monokinibikini.com;

- The Consumer can pay the goods purchased through the website www.monokinibikini.com online by cash on delivery or payment order given to a post office or a bank or via e-banking. Each type of payment is described below in the Payment Methods section;

- By clicking on the COMPLETE PURCHASE button when creating an order, the Consumer undertakes to pay for the ordered goods;

- If, upon delivery of the ordered product, the Consumer determines that she/he wants to exchange it for another item of a higher, equal or lower price, she/he may do so within 14 days in the manner defined below in the Item replacement section;

- If, upon delivery of the ordered product, the Consumer does not want to keep it, she/he has the right to cancel the purchase contract and is entitled to a refund amounting to the price paid for the product, within 14 days in the manner defined below in the Right Of Withdrawal / Refund section;

- The Consumer is entitled to file a complaint regarding the goods ordered through the ONLINE store, even if the Consumer has started using it. The manner and procedure of filing complaints concerning the goods purchased in the ONLINE store is described below in the Complaints section.

 

PRICE OF GOODS

The price of an individual item can be found under the item overview, on the item page and in the basket.

The price of the item that was visible at the time of purchase is valid. All prices are current and regularly updated.

The availability and prices of products on the website www.monokinibikini.com are subject to change due to a variety of factors such as typographical errors, incorrectly displayed prices or products being out of stock. In case of an incorrectly stated price, we will try to correct it as soon as possible.

 

TERMS OF DELIVERY

Where do we deliver the goods?

The products are shipped worldwide. We deliver ordered products with the payment option of cash on delivery only on the territory of the Republic of Serbia. Delivery of products for all other locations in the world is possible, but with a purchase made via payment slip or invoice.

Delivery time

Once you have completed your order by clicking the "Complete purchase" button, you will automatically receive a confirmation email about the successful purchase, sent to the email address you provided when you were filling out the form. Thus, your order is being processed and will be sent. You can expect delivery within 1-3 working days (for orders in the territory of the Republic of Serbia). You can expect deliveries to other countries within 1 to 2 weeks (not counting potential customs delays).

You will only be contacted by our support service if there are any problems related to your order.

Delivery time for orders in the Republic of Serbia is 1-3 working days, weekends (Saturday and Sunday) do not count.

Package delivery

Courier delivers packages to the delivery address in the period from 8-19h. Delivery can depend on the time zone and your local post. If the courier does not find you at the address, the shipment will return to us. Upon receiving of the shipment, we will contact you to determine the reason why the shipment isn't delivered and agree to resend it.

Delivery Price

The delivery price for all orders depends on the delivery location as well as the value and weight of the purchased products.

 

PAYMENT METHODS 

Cash on delivery

We offer you the option of cash on delivery (direct payment to the courier at the delivery address) for purchases in the Republic of Serbia. In this case, after confirming the order, the goods will be sent to you by courier service, and you will pay the courier upon delivery.

Payment by payment slip or transfer of funds directly to the account

Payment by payment slip means that you can pay for your order by direct payment at any post office or bank, and transfer of funds means that you can make a payment by transferring funds from your account if you are a user of electronic banking. After payment, please send a picture of the payment slip or order to info@monokinibikini.com. After processing your payment, the goods will be sent to the selected delivery address.

 

For payments by general payment slip or electronic banking, it is necessary to fill in the following information:

For payments to the dinar account from the Republic of Serbia:

Recipient: Monokini & Bikini
Purpose of payment: Payment for the ordered goods (with an indication of the product you purchased)
Payment code: 121
Currency: RSD
Amount: The total amount of your order
Account number: 160-6000001950830-54 Banca Intesa AD Beograd
Reference number: Your order number *

*The order number will become available to you after you click the COMPLETE PURCHASE button. 

For payments to a foreign currency account from countries outside the Republic of Serbia:

Payments by Western Union

If you are not able to pay by card or by bank transfer, you can pay the amount of the order via Western Union, with the following information:

Recipient: Tijana Dimitrijević Žarković, Narodnih heroja 58, Beograd, tel: 062224481

Amount: The amount of the order

Purpose: The name of the product you've ordered

*After payment - take and send us a picture of the payment slip to info@monokinibikini.com

 

 

Item replacement

If after receiving the item you ordered you found that you want to replace it with another item of the same or higher price category, please contact us  at: info@monokinibikini.com with your order number, item code which you want to replace and the code of the item for which you want to replace the originally ordered item.

After that, we’ll perform a physical check of the availability of the desired item, after which you will receive instructions to your email address where the entire process of replacing the item with another will be explained to you.

The ordered item cannot be exchanged if it has been used, that is when returning the goods, it is obligatory to return it in the same condition you received it in, in an originally undamaged packaging.

After the application for item replacement, it is necessary to adequately pack the goods and send them by courier service, together with the printed, filled out documentation that you received to the e-mail address after you sent the request for item replacement. As soon as the original goods reach our company, a replacement item will be sent to you.

Replacement deadline

The deadline for replacing the item is 14 days from the moment the customer submits the request, and after receiving the product.

Shipping costs

The costs of replacing goods and money are borne by the buyer, except in cases where the buyer receives a defective or incorrect item. If the buyer made a mistake when choosing the item, when taking over the goods, the buyer pays the amount of one postage according to the official price list of the courier service. You pay the postage in cash to the courier who will pick up the goods for replacement.

NOTE: By confirming the order and clicking on the COMPLETE PURCHASE button, you agree to the terms of exchanging the item for another.

Right Of Withdrawal / Refund

Dear Buyers, please be informed that according to the Law on Consumer Protection (Official Gazette of the Republic of Serbia No. 62/2014), online shopping through our website www.monokinibikini.com is considered distance selling.

In the case of distance selling, the Law provides for the right of the Buyer, who is considered the Consumer (i.e. a natural person who purchases a product for her/his individual needs, rather than for conducting a professional activity), to cancel the purchase contract within 14 days of delivery of the product. When canceling the order, the Buyer may, but is not obliged to, state the reason for cancellation.

 

The goods are to be returned in a proper condition, unused, in their original package, and accompanied by the invoice/dispatch note the Buyer received with the order.

Upon receipt of the product, it will be determined whether the product is in the proper condition and unused. The Buyer is responsible for any defects or damage to the product caused by improper handling; specifically, the Buyer is solely responsible for any reduced value of the goods caused by improper handling of the product, i.e. by handling the product in a manner exceeding what is necessary to determine its nature, properties and functionality. If it is established that there is a defect or damage to the product for which the Buyer is responsible, we will not be able to refund the purchase price and the product will be resent to the Buyer at the Buyer’s expense.

The Trader is obliged to refund the amount paid by the Buyer under the contract without delay, and no later than 14 days after receiving the Cancellation Statement and upon return of the product.

Return and refund costs will be borne by the Buyer, except in cases where the Buyer has received a defective or wrong item.

 

COMPLAINTS

When receiving your shipment, please inspect your package in the presence of the courier. If there are visible signs of damage (torn parts or dents), you should not accept the package. In that case, please email us with your details (name, surname, telephone number) at info@monokinibikni.com and specify the reason why you refused the delivery. We will contact you shortly with further instructions.

If you have received the shipment and discovered, upon opening the package, that the delivered goods do not match those ordered or that the details on the invoice are incorrect, please contact us within 24 hours of receipt of the package with your details (name, surname, telephone number) at info@monokinibikini.com and describe the problem. We will respond by email as soon as possible, in any case no later than 8 days from receipt of the complaint, and inform you on further steps. Complaints are to be resolved within the period of 14 days of receipt thereof. 

If non-conformities appear in the sense of the provisions of the Consumer Protection Act on the purchased product, please inform us at info@monokinibikini.com.

In the case of returning the goods to the buyer who previously paid the goods to the courier, ie. cash on delivery, the costs of returning the goods are not borne by Monokini & Bikini but the cost falls on the customer.

NOTE: By clicking on the COMPLETE PURCHASE button and confirming the order, you agree to the Terms of complaint.

 

PRIVACY POLICY

Your order is completely safe!
Monokini & Bikini values your privacy, and we take great care of your personal information.

Any information communicated to us is safe and will under no circumstances be transferred to third parties. This ensures that you will have a safe and secure transaction and cooperation with Monokini & Bikini.

Personal data protection

In order to successfully process your order, we need your name and surname, address, email and telephone number. This data will enable us to deliver the items you want and to keep you informed about the status of your order.

We collect only the necessary, basic data on customers / users and necessary data for doing business and informing users in accordance with good business practices and in order to provide quality service. Registration on www.monokinibikini.com implies the user's consent to send her/him email and/or sms notifications. We give customers a choice including the ability to decide whether or not to delete their names from mailing and sms lists used for marketing campaigns.

Monokini & Bikini will use your personal details only for the purpose of technical administration of our website, in order to provide you with access to specific information or to enable communication with you. Monokini & Bikini will not market or sell the information in its possession to third parties. Monokini & Bikini's employees are obliged to respect the privacy of your information.

We will never misuse your private information in any manner.
We will not surrender your contact details to any third party, except where obliged to do so under the law.

In addition to the above information, we collect, analyze and process data about the products our visitors browse and buy, and the pages they visit. We use this data to improve our offer and webpage design, and to ensure easier, safer, and more comfortable shopping for you.

 

Yours Monokini&Bikini.